Discuss how E-Commerce can reduce cycle time, improve employees' empowerment and facilitate customer support.

E-commerce is the secure electronic exchange of data which formerly had to be dealt with manually. By using E-Commerce, it can help a company to shortens the time taken for a business to complete because we it can reduce the cycle time. Saving time means saving money that is because once the cycle times reduce, it will help the company immediately and intermediately decrease their carrying cost, decrease their company shrinkage cost, improve the cash flow and gain the competitive advantage among their competitors. As the order cycle times reduce, it will intermediately help the company increase the sales order. It also easy for customer to reaching the supplier by using internet because they 24 hours anytime anyway also can get the online purchase and no need to go the shop to purchase it. Besides, the customers also can online auctions to obtain real-time competitive bids for selected product and services that they want within their ideal budget. These activity can shorten the cycle time, supplier also can benefit by seeing where they stand with their bid.

On the other hands, E-Commerce also helps to improve employees' empowerment. E-Commerce is allow the employee have their own authority to make decision and managerial level can passing considerable responsibility for operational management to individuals or teams to collaborate commerce. By using E-Commerce, it also can get different point of view by all of the employees discuss together come out a best decision. Empowerment employee can develops broader horizons, maximizes employee on the job learning and job design, inspires confidence and high self-esteem of the employee, and increase well-being. It manage expectations and encourage idea generations from all employees. The staff development review and performance monitoring focused on the right things. It can create a positive non-blame climate within employees.

In order to facilitate customer support, sales services and after sales service are very important. Many companies have no provide this kind of service and made the customer less loyalty to those company. By using E-Commerce it can facilitate the customer support because customer can provide feedback via internet and let the manufacturer know whether the customer satisfied to their company product and services or not. They can base on those feedbacks to improve in the future as to retain and gain more customers. Some of the E-Commerce company will provide refund policy to fulfill customer needs and to facilitate customer support. E-Commerce creates an easier way for customer to purchases goods and services compare to traditional store. Besides, customer can bid the product they want on their ideal price via online, it also a kind of way to facilitate customer support.